VPNBaby · FAQ Accounts & connections Common questions

No email address is required. Create an account with a username and password, and keep both safe. Use the same account to sign in to the user panel, access your subscription, and view orders. Your subscription name in the client is not your login username, and your subscription link is not your account password. Before setting up another device, make sure you can sign in to your original account, then get the client for that platform. If you have trouble signing in, check your keyboard input, capitalization, and any extra spaces copied with your credentials. If the issue persists, contact support through the user panel rather than creating multiple accounts and splitting your orders across them.

Sign in to the user panel, choose your platform under the client section, then follow the panel instructions to get and import your subscription. You can download the client after signing in on Windows, macOS, Android, or Linux. The iOS download option depends on the plan status shown in the panel. Downloading the client and getting an active subscription are separate steps, so check your plan and subscription status after installation. Import the link using the client’s subscription import feature; don’t paste it into a server address or node name field. Your subscription link contains personal access credentials. Don’t share it in public screenshots, group chats, or shared documents, and don’t submit it to unfamiliar conversion sites.

There’s no limit on the number of devices connected at the same time, so you don’t need another plan just because you’re switching devices. VPNBaby supports Windows, macOS, iOS, Android, and Linux. Sign in to your original account on the new device, get the client for that platform, and import your subscription. Unlimited devices doesn’t mean unlimited data, so keep an eye on your plan’s data allowance and status. Client rules, modes, and system permissions vary, and a working setup on one device doesn’t mean another is configured. After switching, check that the subscription imported, a server is selected, and the system allows the connection, then test the apps you need.

VPNBaby does not keep logs. For details on account use and privacy, read the privacy policy. This policy is not a guarantee about how every website or app handles your activity. Platforms may process sign-in, location, or account information under their own policies. When reporting connection issues, include the client name, operating system, circumstances, and a redacted error message. Don’t send your password, full subscription link, or sensitive payment details. If the client provides local diagnostic data, check it for personal information before sharing. Apply the same redaction practices when discussing issues publicly.

Find the imported subscription in your client and use its update option. After updating, check the server list and selected configuration to make sure you’re not still connected using an older one. If the update fails, first confirm that your regular internet connection works. Then sign in to the user panel, check your subscription status, and get the link again from the panel. Copy the entire link without adding spaces or line breaks. Keep your existing configuration while troubleshooting; don’t delete everything before you have a new link. If the panel shows that the link has changed, replace the old one in your client. If it still fails, share the error message with support, but don’t paste your full subscription link into a ticket.

Disconnect the client and check whether your device can access websites on its regular network. If the basic connection is down, troubleshoot your local network first. Next, sign in to the user panel and check your plan status. In the client, confirm that the subscription updated, the correct configuration is loaded, and a server is selected. Allow normal network or connection permission prompts from your system. If another app on the device is managing network traffic, disconnect it to avoid conflicts. Then try a different server and reconnect, noting whether the error changes. When contacting support, say whether the problem occurs before, during, or after connecting—not just that it doesn’t work.

First check whether other websites or apps work through the current server. If only one app has a problem, check the client’s per-app settings and rule matches: the app may be excluded or matched to a direct-connection rule. Temporarily switch to global mode to compare, then restore your original mode after testing. If global mode works, adjust the rule for that app or domain rather than assuming the server is down. App cache, account region, and platform policies can also affect access. After changing settings, fully close and reopen the app before testing again so it doesn’t keep using an existing connection.

First check whether the client actually disconnected or the app is simply taking a moment to reload. Open the client to check its connection status, then see whether your system restricts background activity, network use, or battery usage. On Android, these settings may be controlled by battery management; use the names shown on your device. On iOS, check network configuration permissions and whether another connection profile has taken over. If the issue happens only when switching between Wi-Fi and cellular data, note the connection status before and after the switch. Change one setting at a time—background restrictions, network switching, then server selection—to preserve useful clues.

VPNBaby covers 90+ countries and 160+ servers. See the user panel for the currently available options. Check whether the service you want to use requires a particular region, then compare performance on your current network. Region labels such as Hong Kong, Singapore, the United States, Japan, Germany, and Italy indicate the server’s exit region, but don’t guarantee a particular speed or platform access. If the service has no regional requirement, compare page loads and connection stability across servers using the same test. Server locations, your account region, and a platform’s content licensing are separate things. Check each one if you see a region-related message instead of repeatedly changing account settings.

On the same network, compare regular websites with the service you’re trying to use. This helps tell whether your whole local connection has slowed down or a particular server or app is affected. Pause large downloads and sync tasks on other devices, then compare servers using the same content. For video, temporarily lower the quality to see whether the issue is sustained throughput. For websites, check whether both the initial load and later actions are slow. If switching local networks helps, check your Wi-Fi signal, router, and local connection. Note when it happened, the selected region, app, and comparison results, then include them in a support ticket; this is more useful than a screenshot alone.

A successful connection means the client has established a network path; it doesn’t mean the platform accepts your exit region or account status. Check the service’s error message to distinguish a network timeout from a region notice, sign-in failure, or platform access restriction. Then confirm that the service matches a proxy rule, using global mode temporarily for comparison if needed. If regular websites work after you switch servers but the service still reports an account or region issue, check the platform’s requirements rather than assuming the problem is bandwidth. VPNBaby doesn’t guarantee that a particular server will work with a particular platform; check the service’s current response.

Rule mode routes connections according to configured rules, making it useful when different apps need different proxy or direct-connection paths. Global mode can help you check whether a problem is caused by split-tunneling rules, but what it covers depends on the client and system permissions. Before everyday use, check that the loaded configuration includes the rules you need; don’t rely on the mode name alone. If local websites are slow, check whether they’re being sent through the proxy by mistake. If international services won’t load, check whether a direct-connection rule is being applied. Test the app after making changes and save a configuration that works. Example app and region combinations illustrate configuration ideas, not guaranteed platform access.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose a data tier based on your usual browsing, streaming, and file transfer needs—not just the number of devices. Check your current plan, data, and status in the user panel; the client’s local usage counter may not match account billing. If the reset date looks wrong, compare your activation date with the panel records, then submit a ticket with the relevant order details. See the pricing page for full plan information.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data lasts until it’s used up and never expires. Monthly plan data resets each month on your activation date, while a data package suits usage based on actual consumption. Compare the billing model with your data habits: packages don’t automatically refill monthly, and unused monthly plan data doesn’t carry over indefinitely. If you already have a plan and are considering another product, read the order and change details shown in the panel first. Follow the panel’s instructions for how products are handled; don’t assume how they’ll stack or convert.

Alipay, WeChat Pay, and USDT are supported. Choose a plan in the user panel and pay using the methods shown on the order page. If you upgrade mid-cycle, the price difference is prorated for the remaining days; check the result shown in the panel before placing the order. After paying, return to the order page to check its status, then confirm that your plan has updated. If the payment page and panel temporarily show different statuses, don’t assume the order failed just because the page closed, and don’t pay repeatedly. If you need help, share the order ID, payment method, and a redacted payment result in a support ticket, and say whether you checked the panel afterward. Don’t send unnecessary account or payment details.

VPNBaby offers a 14-day no-questions-asked refund. Sign in to the user panel, use the support ticket option to request a refund, and provide the relevant order information. See the Terms of Service for full details. You don’t need to complete troubleshooting before requesting a no-questions-asked refund. If you also want help with a connection issue, you can include your device platform, client name, and error message so the technical and order questions can be handled separately. Watch for a reply to your ticket and provide any necessary information requested. This page doesn’t promise additional processing times or specific refund methods. Check order ownership, request status, and next steps through the user panel, and don’t share sensitive payment information publicly.