Service content and scope
VPNBaby provides subscriptions for cross-border access and network acceleration through international routes, with support for Windows / macOS / iOS / Android / Linux. Clients, subscriptions, and account information are available through the user panel. A subscription provides network connectivity; it does not include memberships, content licenses, or account eligibility for third-party websites.
Choose routes based on your use case and client settings. Access to third-party services remains subject to their regional policies, account requirements, and rules. This service does not guarantee that every application or piece of content will remain available. Check the pricing page and order details before payment for the specific plan inclusions.
Account and subscription rules
You can create an account with a username and password; no email address is required. Keep your login credentials and subscription links secure. Do not post them on public pages or give them to others to hold. If credentials are exposed or used unexpectedly, change your password and request assistance through the user panel.
There is no limit on the number of devices connected simultaneously, but this rule applies only to the account holder's own use. It does not allow you to share your account, subscription link, or route access with others. Reselling, renting, or publicly distributing subscriptions, or using an account to provide paid access to others, is prohibited.
Monthly subscription traffic resets each month on the activation date. For upgrades made mid-cycle, the price difference is converted into the remaining days. Data bundles remain available until used and never expire. Choose according to your needs, check your order carefully, and do not confuse the traffic rules for monthly subscriptions with those for data bundles.
Compliance requirements
Users must follow the laws and regulations of their location and actual place of use, as well as the rules of any platforms they access. You must not use this service for unlawful purposes, including fraud, violating others' rights, distributing illegal content, accessing systems without authorization, spreading malicious software, or disrupting normal network operations.
You must not use this service to send spam, conduct network attacks, or harm other users' connections through automated abuse. Users are responsible for the content they submit or distribute and for their actions. Network connectivity provided by this service does not authorize any particular use.
Service availability and liability
Network performance depends on factors such as local access, device settings, carrier links, destination websites, and network maintenance. Maintenance, upstream outages, or circumstances beyond our control may cause interruptions, route changes, or speed variations. This service does not guarantee uninterrupted access or a fixed speed.
If you have connection issues, first consult the troubleshooting guide, then submit your device platform, client error, and the circumstances in which the issue occurred. Do not share your password or full subscription link in a support ticket. VPNBaby follows a no-logs policy; see the Privacy Policy for details.
To the extent permitted by applicable law, this service is not liable for losses caused by third-party content, changes to platform policies, or users' own actions. This does not exclude liability that cannot be excluded by law or limit the refund rights expressly stated in these terms.
Refund terms
You may request a full refund for any reason within 14 days of your first payment. To request one, sign in to the user panel and submit a refund request with the relevant order information through the support ticket portal so the payment record can be verified. You do not need to explain your experience or the cause of any issue.
If additional information is needed to verify your order, we will contact you through the support ticket. Processing times depend on the payment provider, so a specific arrival time cannot be guaranteed. For orders outside this period involving duplicate charges or other payment issues, you may still submit a ticket for review. This does not remove any liability required by law.
Termination and changes to these terms
If we find unlawful use, resale or sharing, network attacks, or other violations of these terms, this service may restrict relevant features, suspend connectivity, or terminate the account based on the circumstances. If you disagree with an action, submit an explanation and order information through a support ticket to request a review. Account actions do not automatically remove refund rights granted by law.
If these terms change due to service updates or legal requirements, the revised terms will be published on this page and the last-updated month will be changed. Changes that affect important user rights will also be announced on the site or through the user panel. Changes will not retroactively reduce refund commitments already in effect. If you disagree with a change, you may stop using the service and ask about handling existing orders through a support ticket.