Privacy Policy
Last updated: October 2026
This policy explains what information VPNBaby processes while you browse the website, manage an account, receive a subscription, or request support, and why it is processed. It also explains how to submit access or deletion requests. Website analytics and network activity through international routes are separate matters and are addressed below.
Account Data and Order Records
An email address is not required to create an account; a username and password are sufficient. An email address is not a required registration detail. Account data is used to verify identity, maintain login status and manage subscription access. Do not include personal information unrelated to the service in your username or support tickets.
Order records include the selected plan, payment amount, order status and transaction references. They are used to verify payment, deliver subscriptions, process refunds and resolve order disputes. Support tickets retain the issue details and replies that users submit so that requests can be followed up. When troubleshooting, first conceal passwords, full subscription links and sensitive information in payment credentials.
No Activity Logs
VPNBaby does not keep activity logs. It does not record which websites users visit through the service, the content they view, or their communications, and it does not create connection logs that can be used to trace an individual's browsing activity. Accordingly, these activity and connection logs have no retention period and are not stored as historical records.
Subscription delivery still requires processing billing information such as plan status and cumulative data usage. This information is used to determine whether a subscription is active and how much data remains; it does not include specific destinations or browsing details. Website analytics are not records of activity through international routes and are not used to create a list of users' network activity.
Site Analytics and Browser Storage
Website analytics help assess page views, referral sources, button clicks and page errors so that information and user flows can be improved. Analytics are limited to interactions with this website and do not extend to other websites users visit through international routes. Do not include passwords or subscription credentials in page URLs or feedback.
Cookies and local storage are used for login status, language preferences and necessary interface settings, depending on the page's features. Users can restrict cookies or clear site data in their browser settings; doing so may require signing in again or selecting a language. Clearing browser data does not also delete account and order records stored on the service's servers.
Third-Party Payments and Information Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment provider, whose pages or wallets may handle payment information under their own policies. VPNBaby uses order status and transaction references to confirm receipt of payment; users are not asked to provide payment account passwords to customer support.
Data handling by third-party payment providers is governed by their own policies. When resolving payment issues or processing refunds, related information is used only to the extent needed to verify the transaction. If disclosure is legally required, existing information is handled only within the scope of the applicable requirement; this does not result in the creation of network activity logs that are not otherwise kept.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account and subscription services. Order, refund and support ticket data is retained for as long as needed to fulfill service obligations, handle disputes and meet applicable legal requirements. Once its purpose is fulfilled and there is no further basis for retention, data is deleted or de-linked from identifying information. This policy does not apply one fixed period to all data when their actual processing needs differ.
Users can sign in to the panel and submit a request to access, correct or delete account data through Support Tickets. Account ownership must be verified before the request is processed. If there are pending orders or refunds, or records that must be retained by law, the data that cannot be deleted at the same time and the reasons will be explained. Deleting an account may affect subscription access, so please resolve any outstanding matters first.
Policy Updates and Request Channels
Policy changes will be published on this page, and the month shown at the beginning of the page will be updated. Important changes to data use or user rights will be noted in an appropriate location on the site. Users can revisit this page to review the current information about data handling.
For questions about the scope of data processing or the outcome of a deletion request, contact support through the user panel and specify the relevant account or order. Service rules and refund terms are available in the Terms of Service.